After-sales service

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+86 400-188-8966
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英维克科技股份有限公司
We have provided
4000000
sets of ICT high-efficiency cooling and free cooling products to the world
Contact
+86(755)2958-8896
Address
Building 9, Hongxin Industrial Park, Guanlan, Longhua District, Shenzhen, China
Postal code
518110
Email
info@envicool.com
Email for internal audit complaints
audit@envicool.com
Email for investors
IR@envicool.com
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After-sales service
ONLINE SUPPORT
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service Product service package
SERVICE PACKAGE
Cover all service scenarios & full lifecycle
Envicool’s service network extends across major regions including North America, Southeast Asia, and Europe, offering full-lifecycle services such as operation and maintenance (O&M), repair, spare parts supply, engineering installation, and performance optimization.
SERVICE MODE
SERVICE PHILOSOPHY
We are guided by customer needs and committed to customer satisfaction. Our goal is to deliver efficient, prompt, and professional after-sales service by offering reliable technical support, helping customers reduce maintenance costs and enhance their market competitiveness.
FIELD TECHNICAL SUPPORT
We assign experienced engineers to provide on-site troubleshooting and technical consultations. Our services include fault repair, engineering supervision and training, maintenance operation training, technical documentation support, sales assistance, equipment installation, and routine inspections.
REAL-TIME TECHNICAL SUPPORT WORLDWIDE
We provide real-time remote technical support to customers around the globe via telephone, email, and video conferencing. Our services include remote technical consultations, provision of maintenance documentation, spare parts supply, and standby unit support.
Service item
Maintenance Service
Maintenance Service
Upgrade Services
Upgrade Services
Engineering Service
Engineering Service
O&M Service
O&M Service
Spare Parts Supply
Spare Parts Supply
MAINTENANCE SERVICES
We respond swiftly to your needs, offering regular inspections, repairs, maintenance, replacements, and optimization services for a wide range of equipment, facilities, and systems—ensuring stable operations and extending service life.
Reliable Service, Peace of Mind

Choosing Envicool means choosing peace of mind. We are committed to delivering efficient, prompt, professional, and comprehensive maintenance services that fully support your equipment's performance and contribute to business growth.

No matter your maintenance requirements, Envicool is dedicated to providing high-quality, convenient, and worry-free solutions.

Applicable Scenarios

HVAC systems including air cooling, liquid cooling and other types of air-conditioning units; compatible with various brands of temperature control equipment.

Service Details

Fault repairs, proactive inspections, preventive maintenance, spare parts replacement, and consumables replacement.

Key Benefits

Maintenance services play a vital role in enhancing equipment stability, extending service life, improving production efficiency, reducing operational costs, and increasing customer satisfaction. As an essential support service during production, they help ensure smooth operations. By responding promptly to unexpected faults and performing preventive maintenance in advance, maintenance services mitigate risks and safeguard business continuity, ultimately maximizing operational efficiency for customers.

UPGRADE SERVICES
Envicool provides comprehensive optimization and upgrade services, including energy efficiency assessments, energy-saving retrofits, equipment performance enhancements, and system replacements.
Enable ultra-low PUE

Corrosion, aging and poor heat dissipation can compromise the safe operation of HVAC equipment, leading to reduced cooling efficiency, increased power consumption, and higher heat dissipation costs.

Envicool’s upgrade services include thorough inspection, analysis, and evaluation of the equipment, followed by tailored retrofit solutions. These upgrades enhance the overall performance and operational stability of HVAC systems, enabling ultra-low PUE operation of thermal management equipment and helping enterprises reduce carbon emissions.

Applicable Scenarios

Ideal for traditional data centers with aging infrastructure, high energy consumption, poor heat dissipation, or low cabinet power density.

Service Details

Envicool provides comprehensive optimization and upgrade services, including energy efficiency diagnostics, energy-saving retrofits, equipment efficiency upgrades, and system replacements.

Key Benefits

Effectively address existing pain points. Improve operational stability of equipment. Reduce energy costs. Enhance the enterprise’s social responsibility value.

ENGINEERING SERVICE
Envicool's engineering services provide design consulting, EPC, mechanical and electrical general contracting, equipment installation, etc.
Efficient and reliable integrated engineering service

We have group of professional and experienced engineers to be responsible for solution design, a professional construction team to carry out construction execution and equipment installation, and eventually our technical team will carry out precise operation test. Our integrated engineering service is cost-effective, reducing risk and achieving fast delivery.

Aplicable Scenarios

Suitable for the construction projects of ultra-large, large, small to medium-sized data centers.

Service Details

We offer a comprehensive range of services, including design consulting, EPC (Engineering, Procurement, and Construction), MEP (Mechanical, Electrical, and Plumbing) general contracting, BIM (Building Information Modeling) design, and equipment installation.

Key Benefits

Standardized and modular construction to reduce O&M complexity. Effective and efficient control of project cost, quality, and timeline. Reliable and worry-free after-sales support.

O&M SERVICES
Envicool provides 24/7 operations and maintenance (O&M) services for HVAC systems, including air conditioning, heating, ventilation, and drainage. Our professional team conducts regular inspections, monitors system performance in real time, and performs scheduled maintenance to enhance equipment stability and safety while ensuring continuous and reliable operation. Based on environmental conditions and system data, we also offer energy management and optimization of operating modes.
Worry-Free O&M by Envicool

During data center operations, environmental changes and unexpected incidents can pose safety risks. Envicool’s comprehensive O&M service helps mitigate these risks through full-system management by our experienced team. We monitor system status in real time, respond promptly to emergencies, regularly assess air conditioning performance, and proactively detect and resolve potential faults and hazards—delivering true peace of mind.

Applicable Scenarios

Applicable to air-cooled, liquid-cooled, and other HVAC systems.

Service Details

Our comprehensive trusteeship model includes (but is not limited to): centralized monitoring, scheduled inspections, risk detection, fault resolution, spare and consumables replacement, equipment upkeep, data analysis, report management, and energy efficiency optimization.

Key Benefits

We eliminate operational concerns with reliable, professional O&M support that ensures safe and stable system performance. Through flexible cooperation models, we help reduce costs, transfer operational risks, and deliver long-term value from the source.

SPARE PARTS SUPPLY
Envicool ensures strict quality control across the entire supply chain—from sourcing to final delivery. We are committed to using only original and certified components to guarantee product quality and performance. Our goal is to provide customers with reliable, high-quality spare parts that meet operational needs and support business continuity and growth.
One-Stop Spare Parts Supply — Hassle-Free and Reliable

Timely access to spare parts and consumables is critical to equipment stability. Envicool offers a one-stop solution for spare parts and consumables, helping you avoid the hassle of sourcing multiple components from different vendors. This approach saves time, reduces procurement labor costs, and ensures peace of mind. All parts we provide are highly compatible with the original equipment, enabling your systems to return to optimal performance quickly after maintenance or repair.

Aplicable Scenarios

Spare parts for all types of HVAC systems including air-cooled, water-cooled, and liquid-cooled solutions.

Spare parts for temperature control equipment of various brands.

Service Details

Supply of spare parts and consumables from both Envicool and third-party brands.

Key Benefits

Guaranteed original and high-compatibility components. Faster, easier one-stop sourcing for maximum efficiency and reliability.

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