After-sales service

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AND SUPPORT TO ENVICOOL
24/7 service hotline
+86 400-188-8966
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英维克科技股份有限公司
We have provided
4000000
sets of ICT high-efficiency cooling and free cooling products to the world
Contact
+86(755)2958-8896
Address
Building 9, Hongxin Industrial Park, Guanlan, Longhua District, Shenzhen, China
Postal code
518110
Email
info@envicool.com
Email for internal audit complaints
audit@envicool.com
Email for investors
IR@envicool.com
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SERVICE
Service portfolio
After-sales service
ONLINE SUPPORT
Customer story
service Product service package
SERVICE PACKAGE
Cover all service scenarios & full lifecycle
Envicool’s service network extends across major regions including North America, Southeast Asia, and Europe, offering full-lifecycle services such as operation and maintenance (O&M), repair, spare parts supply, engineering installation, and performance optimization.
SERVICE MODE
SERVICE PHILOSOPHY
We are guided by customer needs and committed to customer satisfaction. Our goal is to deliver efficient, prompt, and professional after-sales service by offering reliable technical support, helping customers reduce maintenance costs and enhance their market competitiveness.
FIELD TECHNICAL SUPPORT
We assign experienced engineers to provide on-site troubleshooting and technical consultations. Our services include fault repair, engineering supervision and training, maintenance operation training, technical documentation support, sales assistance, equipment installation, and routine inspections.
REAL-TIME TECHNICAL SUPPORT WORLDWIDE
We provide real-time remote technical support to customers around the globe via telephone, email, and video conferencing. Our services include remote technical consultations, provision of maintenance documentation, spare parts supply, and standby unit support.
Service item
Maintenance Service
Maintenance Service
Upgrade Services
Upgrade Services
Engineering Service
Engineering Service
O&M Service
O&M Service
Spare Parts Supply
Spare Parts Supply
MAINTENANCE SERVICES
We respond swiftly to your needs, offering regular inspections, repairs, maintenance, replacements, and optimization services for a wide range of equipment, facilities, and systems—ensuring stable operations and extending service life.
Reliable Service, Peace of Mind

Choosing Envicool means choosing peace of mind. We are committed to delivering efficient, prompt, professional, and comprehensive maintenance services that fully support your equipment's performance and contribute to business growth.

No matter your maintenance requirements, Envicool is dedicated to providing high-quality, convenient, and worry-free solutions.

Service Scope

HVAC systems including air cooling, liquid cooling and other types of air-conditioning units; compatible with various brands of temperature control equipment.

Service Scope

Fault repairs, proactive inspections, preventive maintenance, spare parts replacement, and consumables replacement.

Customer value

Maintenance services play a vital role in enhancing equipment stability, extending service life, improving production efficiency, reducing operational costs, and increasing customer satisfaction. As an essential support service during production, they help ensure smooth operations. By responding promptly to unexpected faults and performing preventive maintenance in advance, maintenance services mitigate risks and safeguard business continuity, ultimately maximizing operational efficiency for customers.

UPGRADE SERVICES
Envicool provides comprehensive optimization and upgrade services, including energy efficiency assessments, energy-saving retrofits, equipment performance enhancements, and system replacements.
Enable ultra-low PUE

Corrosion, aging and poor heat dissipation can compromise the safe operation of HVAC equipment, leading to reduced cooling efficiency, increased power consumption, and higher heat dissipation costs.

Envicool’s upgrade services include thorough inspection, analysis, and evaluation of the equipment, followed by tailored retrofit solutions. These upgrades enhance the overall performance and operational stability of HVAC systems, enabling ultra-low PUE operation of thermal management equipment and helping enterprises reduce carbon emissions.

Scope

It is suitable for traditional computer rooms, aging computer rooms, computer rooms with large energy consumption, computer rooms with heat dissipation problems, and computer rooms with low power density in cabinet.

Details

We provide optimization and upgrading services such as energy efficiency testing, energy-saving transformation, equipment energy efficiency upgrades, and equipment replacement, etc.

Customer value

Address current pain points; Improve equipment operation stability; Save energy costs; Reflect the social value of the enterprise.

ENGINEERING SERVICE
Our engineer team provides services such as consulting for design, EPC, mechanical and electrical general contracting, equipment installation, etc.
Envicool provides efficient and reliable integrated engineering service

We have group of professional and experienced engineers to be responsible for solution design, a professional construction team to carry out construction execution and equipment installation, and eventually our technical team will carry out precise operation test. Our integrated engineering service is cost-effective, reducing risk and achieving fast delivery.

Scope

It is suitable for the construction projects of ultra-large, large and small- and medium-sized data center.

Details

We provide services such as consulting for design, EPC, mechanical and electrical general contracting, BIM design, equipment installation, etc.

Customer value

Standardized and modular construction reduces O&M complexity; Reasonable and efficient control of project costs, quality and schedule; Worry-free after-sales service.

O&M SERVICE
Our professional team provides 7/24 O&M service for air conditioning, heating, ventilation, drainage and other systems, conducts regular equipment inspection, operation status inspection, real-time monitoring, and regular maintenance for equipment to improve equipment stability and safety and ensure normal operation of equipment. Moreover, our team manages energy and optimizes operating modes based on the operating environment and system data.
Worry-free O&M service

There are various potential safety hazards and risks during the operation of the computer room due to the influence of various factors such as changes in the application environment and emergencies. With Envicool’s O&M service, our professional O&M team will conduct all-round supervision and maintenance of equipment, monitor the running status of equipment in real time, handle emergencies in a timely manner, regularly test the performance of air-conditioning equipment, and troubleshoot existing faults and safety hazards in time. Such a comprehensive trusteeship makes you worry-free.

Scope

Air-cooled, water-cooled, liquid-cooled and other HVAC systems.

Details

The trusteeship service includes but is not limited to centralized monitoring, regular inspection, risk investigation, troubleshooting, spare parts replacement, consumables replacement, equipment maintenance, data analysis, report management, energy saving optimization, etc.

Customer value

We address your worries by providing professional O&M guarantee, enabling the system equipment in computer room to operate safely and reliably, and reduce risks to zero from the source. We cooperate flexibly to reduce costs and transfer business risks.

SPARE PARTS SUPPLY
We have strict quality control of the spare parts throughout the whole chain, from procurement to terminal supply. We adhere to using original spare parts to ensure the quality and performance of our products. We provide customers with high-quality and reliable products to meet customer needs and help customers operate and develop smoothly.
Carefree spare parts supply

The timely supply of spare parts and consumables is crucial to the stable operation of the equipment. Envicool can provide you with one-stop spare parts and consumables supply services to ensure that you can find and purchase various spare parts without worry. The quality and quantity are guaranteed to make you feel carefree, and the time and labor cost of purchasing various spare parts separately can also be saved. The spare parts and consumables we offer are highly matched to the original equipment, ensuring that your equipment can be quickly restored to its best condition after repair and maintenance, making you carefree.

Scope

Air-cooled, water-cooled, liquid-cooled and other types of air conditioner spare parts; Various brands of temperature control equipment spare parts.

Details

Supply of spare parts and consumables from Envicool and others.

Customer value

Original spare parts and consumables with high compatibility; Faster one-stop supply.

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