After-sales service

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AND SUPPORT TO ENVICOOL
24/7 service hotline
+86 400-188-8966
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英维克科技股份有限公司
We have provided
4000000
sets of ICT high-efficiency cooling and free cooling products to the world
Contact
+86(755)2958-8896
Address
Building 9, Hongxin Industrial Park, Guanlan, Longhua District, Shenzhen, China
Postal code
518110
Email
info@envicool.com
Email for internal audit complaints
audit@envicool.com
Email for investors
IR@envicool.com
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Send us your inquiries, and we will respond as quickly as possible. For smooth communication, please provide the following information correctly.

After-sales service
After-sales support
24-hour service hotline
Tel: +86 400-188-8966
E-mail: info@envicool.com

Fax: +86(755)2958-8895

Remark
Warranty extension package
Extended warranty coverage
Best coverage
Spare parts, inspection/training, troubleshooting, filter/humidifying container consumables
Extensive coverage
Spare parts, inspection/training, troubleshooting, no consumables
Mid-level coverage
Spare parts and troubleshooting
Basic coverage
Troubleshooting, excluding spare parts and consumables
Varieties of extended service plans
Service plans
Silver
Gold
Platinum
Diamond
Details
Remote technical support
Field maintenance
1 maintenance report
Remote technical support
Field maintenance
1 maintenance report
Remote technical support
Field maintenance
1 maintenance report
Annual on-site customer training
Routine inspection and maintenance 4 times/year
Remote technical support
Field maintenance
1 maintenance report
On-site customer training 2 times/year
Routine inspection and maintenance 4 times/year
Annual replacement of air conditioning consumables
Description
Basic coverage: No cost for daily troubleshooting. Extra cost for any equipment repairs.
Mid-level coverage: One-off payment. No extra cost for routine troubleshooting or equipment repairs.
Extensive coverage: One-off payment. No extra cost for routine troubleshooting, equipment repairs, or inspection.
Best coverage: One-off payment. No extra cost for routine troubleshooting, equipment repairs, inspection or consumables replacement.
Service target
Customers with scarce routine maintenance resources and low budgets
Customers who lack maintenance technology and repair resources and continue to use the original factory warranty
Computer rooms of relatively high importance and customers with higher maintenance standards
Computer rooms of significant importance and customers with high environmental requirements and maintenance standards
Online request handling
Follow our official account "Envicool After-sales Service" on WeChat to fill in the request form online for quick handling.

Through the online platform, you can inform us of the equipment information, make an appointment, and even designate the engineer. It greatly facilitates communication and saves time, being a great help for after-sales service.

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